FREQUENTLY ASKED QUESTIONS
Can you do custom work?
Yes I can, you can send me the artwork that you would like me to put on a leather good. If you want something created from scratch that is completely different from anything I make send me a message to see if its possible.
How do I send the artwork I want on my leather good?
Please use the contact form to send me an email. Once I respond back I will ask you to send me the artwork or you can message me on the social media links below with the artwork you would like on the leather good.
What files do I need to send for my artwork?
Preferably an ai. or svg. file would be the best. You can also send me a screenshot of the image if thats all you have.
What materials do you use?
I use Vegetable Tanned Leather which is known for its durability and high end quality. This rare and expensive leather makes up less than 10% of all leather used worldwide today and has been used for 5,000+ years.
How do I break in my leather good?
Just by using it everyday the stiffness should go away in about a week or two.
How do I care for my leather product?
Smiths Leather Balm is a non toxic conditioner you can apply to your leather good over time. Please be careful when applying around the stitching. If you don't feel comfortable doing it yourself please contact me and we can schedule a time to have your leather good mailed in and I can touch it up.
How long does shipping take?
Lead times vary, please reference the bar at the top of the page. Once your leather good is completed, it should take 1 - 3 business days for you to receive it.
Can I return my product?
Since every good is made to order, all sales are final.
Is there a warranty?
Lifetime workmanship warranty guaranteed free of any defects in materials and craftsmanship. Warranty does not cover wear and tear. I am more than willing to refurbish your product to the best I possibly can with conditioner and touch ups.
Where are you located?
West Covina, California
Can I come to your shop?
Not at this time, I am a home based business at the moment.
Do you offer wholesale?
No, I do not offer wholesale pricing.